Last updated: October 2025
HalalHQ is committed to ensuring fair and transparent refund processes for both buyers and sellers. This policy outlines seller responsibilities and procedures for handling refund requests.
Buyers may request refunds for the following reasons:
As a seller, you must:
Sellers may issue:
HalalHQ admin may intervene if:
Admin decisions are final and must be honored by sellers.
Refunded amounts are deducted from your future payouts. Excessive refund rates may result in account review or suspension.
HalalHQ operates on a trust-based payment system (Amānah) that ensures fairness for both buyers and sellers while complying with Islamic commercial principles and Australian Consumer Law.
When a customer purchases your product, the payment is held securely by HalalHQ until delivery is confirmed. Here's how your payout works:
Your payout is split into two simple parts - no complicated tiers or reserves:
Track all your payouts in real-time through your seller dashboard:
All products sold on HalalHQ are covered by Australian Consumer Law (ACL) guarantees:
Seller Payout Timing (Separate from Return Rights)
All products sold on HalalHQ are covered by Australian Consumer Law guarantees:
You can manage the following policy pages in your seller dashboard to provide transparency to buyers:
Return & Refund Policy: This is managed platform-wide by HalalHQ to ensure ACL compliance. All marketplace transactions are covered by Australian Consumer Law guarantees as outlined above.
Templates Available: Use our suggested policy templates as a starting point, then customize them for your business needs. You are responsible for ensuring your policies comply with all applicable laws.
Policies are displayed to buyers at key touchpoints throughout the shopping experience:
| Location | What's Shown |
|---|---|
| Product Page | Platform return policy badge, your shipping policy, product availability |
| Checkout Footer | Links to platform return policy and your custom policies |
| Order Confirmation Email | ACL return rights summary + links to all policies |
| Seller Profile | Your custom policy pages (shipping, terms, cancellation) |
Souq by HalalHQ is dedicated to serving the global halal community with authentic, Shariah-compliant products. All sellers must adhere to Islamic principles and ethical standards.
You may sell a wide range of products, including but not limited to:
As long as products don't fall into the prohibited categories below, you're welcome to sell them.
The following are absolutely forbidden:
For food and beverage products:
All product content must:
Note: Product photography using male models or mannequins to showcase clothing is acceptable. For women's clothing, use mannequins, flat lays, or product-only photography without female models. All imagery should remain family-friendly and appropriate for our halal-conscious community.
For beauty, skincare, and food products:
HalalHQ reserves the right to:
These guidelines protect the integrity of the Souq by HalalHQ and maintain trust within the halal-conscious community. Thank you for helping us build a platform that upholds Islamic values.
HalalHQ may update these policies as the marketplace evolves. Sellers will be notified of material changes via email and must acknowledge updated policies to continue selling.
If you have questions about refund requests, halal compliance, or these policies, please contact us at [email protected]