Returns Made Easy - Your Protection Guaranteed
Trust-based protection on all purchases
Escalate to HalalHQ if seller doesn't respond or you disagree
100% refund including all shipping costs for faulty items
No time limit. Protected under Australian Consumer Law. You can return defective, faulty, or misdescribed items at any time.
Timeframe depends on the individual seller. Each product page clearly displays the seller's return window (e.g., 7 days, 14 days, 30 days, or "no change-of-mind returns accepted").
All refunds are issued back to your original payment method via Stripe. You will receive the refund to the same card or account you used for the purchase.
Once your return is approved and the seller confirms receipt, refunds generally take 5-10 business days to appear in your account (depending on your bank or card issuer).
If the seller does not confirm receipt of the returned item within 7 days, your refund is automatically processed. You never have to chase unresponsive sellers - Souq Amānah protection ensures you get your money back.
Item arrived broken or doesn't work properly
Seller sent a different product than ordered
Item looks different from photos or description
You no longer want the item (depends on seller's policy)
Some sellers don't accept change-of-mind returns (they only accept defective/wrong items per Australian Consumer Law). The product page will clearly show if change-of-mind returns are not accepted.
Seller is notified immediately. They have 48 hours to respond.
They can:
After 48 hours → You can escalate to HalalHQ
Our team will review within 24-48 hours and make a fair decision
If approved, seller pays return shipping (even if their policy says you pay!)
This protects you from unresponsive sellers.
If seller pays shipping (defective/wrong item):
If buyer pays shipping (change-of-mind):
Seller has 7 days to confirm receipt and inspect the item.
After 7 days → Automatically refunded
Full refund processed via Stripe
Usually takes 5-10 business days to your card
No need to chase the seller - we've got you covered!
Result: You get EVERYTHING back
Check seller's return policy before buying!
Before requesting a return, try contacting the seller through your order page. Many issues can be resolved quickly through direct communication.
View Your OrdersIf seller doesn't respond within 48 hours or rejects your legitimate return:
• Use the escalation button in your order page after 48 hours
• Our team reviews within 24-48 hours
• Platform makes final binding decision