Terms of Service
Please read these terms carefully before using HalalHQ
IMPORTANT HALAL DISCLAIMER
HalalHQ is an INFORMATIONAL PLATFORM ONLY. We are NOT a halal certification body.
All halal status information is provided by third parties and community members. YOU ARE SOLELY RESPONSIBLE for verifying halal status according to your personal religious requirements and dietary needs. We make NO guarantees about the accuracy of halal information on this platform.
1. Agreement to Terms
By accessing or using HalalHQ ("we", "our", "the Service") at https://halalhq.io, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you do not have permission to access the Service.
2. Description of Service
HalalHQ provides a comprehensive halal lifestyle platform including a directory for discovering halal restaurants and services, a marketplace for halal products, and Islamic worship and community features. Our Service includes:
- • Restaurant listings with halal certification information
- • Mosque directory with prayer times, facilities, and community programs
- • User reviews, ratings, and community verification
- • Search and filtering capabilities
- • Location-based services
- • Community-contributed content
- • Quran reader: Arabic text, translations, audio recitations, word-by-word display, and reading progress tracking
- • Community reflections: Public reflections and private notes on Quran verses, with voting and commenting
- • Prayer times: Calculated prayer times, Qibla direction, and optional azan notifications based on your location
- • Ramadan features: Fasting timetable, daily deeds tracker, curated hadith, duas, Tarawih venue directory, and Quran completion planner
- • Islamic reference: Hisnul Muslim (duas and adhkar), zakat calculator, tasbih counter, and other worship tools
- • Tarawih submissions: Community-submitted Tarawih prayer venues and schedules
- • Marketplace: E-commerce platform connecting halal businesses with customers
- • Seller services: Tools for businesses to list and sell products
- • Payment processing: Secure payment processing and bank transfer payouts
3. User Accounts
Account Creation
To access certain features, you must:
- • Provide accurate and complete information
- • Maintain the security of your account credentials
- • Be at least 13 years of age
- • Notify us immediately of any unauthorized access
You are responsible for all activities that occur under your account.
4. Acceptable Use
You agree NOT to:
Content Standards:
5. Marketplace Terms
Souq by HalalHQ connects sellers with buyers. Specific terms apply based on your role:
For Sellers:
Sellers must review and accept the Marketplace Terms & Conditions, which govern:
- • Product listings and halal compliance
- • Commission structure (7% platform fee)
- • Trust-based payment system with 20% early payout on shipment and 80% final payout 3 days after delivery
- • Order fulfillment and shipping
- • Seller-configurable return policies
- • Refund and dispute procedures
- • Secure payment processing
For Buyers:
- • All purchases are subject to seller's return policies and Australian Consumer Law (ACL)
- • Payment processing is handled securely via Stripe
- • Refund requests are reviewed by sellers (must respond within 48 hours)
- • ACL protection applies to all purchases (faulty/defective items, no time limit)
- • Change-of-mind returns depend on seller's policy (7-90 days if accepted)
- • You may escalate disputes to HalalHQ admin if needed
Important: For third-party seller transactions, sellers are responsible for product quality, fulfillment, and customer service. We provide the platform, payment processing infrastructure, and trust-based payout system (20% early payout on shipment, 80% final payout 3 days after delivery).
6. User-Generated Content
Your Content
By posting content (reviews, photos, comments, Quran reflections, Tarawih venue submissions, mosque verifications, and other community contributions), you grant HalalHQ a non-exclusive, worldwide, royalty-free licence to use, modify, publicly display, reproduce, and distribute such content on our Service.
Content Responsibility
You retain ownership of your content and are solely responsible for it. You represent that you have the right to post the content and that it doesn't violate any third-party rights.
Private Notes
Certain features allow you to save private notes (such as personal Quran reflections marked as "private"). Private notes are visible only to you and are not displayed to other users or included in public feeds. The licence granted above does not apply to private notes; however, we may access private notes for the purpose of enforcing these Terms, complying with legal obligations, or investigating reported violations.
Community Moderation
Public content (including reflections, reviews, and comments) is subject to automated filtering and community moderation. We may remove, hide, or restrict content that violates these Terms, our content standards, or applicable laws. Users may flag content they believe is inappropriate, and flagged content is reviewed by our moderation team. Repeated violations may result in account restrictions or termination.
Content Dispute and Takedown Procedure
If you believe content on our Service is false, defamatory, or violates your rights:
7. Halal Certification Information
Disclaimer
While we strive to provide accurate halal certification information:
- • We do not guarantee accuracy or completeness of certification status
- • Certification status may change without our immediate knowledge
- • Users should independently verify halal status for their specific requirements
- • We are not responsible for any inaccuracies in certification information
Users with strict dietary requirements should contact restaurants directly to confirm current halal status.
8. Islamic Content & Third-Party Sources
Disclaimer
HalalHQ incorporates Islamic content from third-party sources. While we strive for accuracy:
- • Quran text is sourced from Tanzil.net (Uthmani script). Translations are provided by third-party scholars and translators (e.g. Saheeh International via AlQuran.Cloud) and may vary in interpretation.
- • Prayer times are mathematically calculated based on your location, chosen calculation method, and adjustment parameters. Times are approximate and may differ from your local mosque. Always verify with your local Islamic authority.
- • Qibla direction is calculated using geographic coordinates and may be affected by device sensor accuracy and magnetic interference.
- • Hadith and duas are sourced from authenticated collections (e.g. Sahih al-Bukhari, Sahih Muslim, Hisnul Muslim). Attribution and grading are provided where available.
- • Ramadan timetables including suhoor and iftar times are derived from prayer time calculations and should be cross-referenced with local announcements.
- • Zakat calculations are for informational guidance only. Consult a qualified Islamic scholar for your specific zakat obligations.
HalalHQ is not a religious authority. Islamic content is provided for informational and devotional convenience. For matters of Islamic jurisprudence (fiqh), consult qualified scholars.
9. AI & Automated Processing
HalalHQ uses artificial intelligence and automated processing in limited, specific areas to improve the Service:
- • Content moderation: Public user-generated content (reflections, reviews, comments) is automatically screened for profanity and inappropriate language before publication.
- • Community submissions: Tarawih venue posters and similar community submissions may be processed using AI (Google Gemini) to extract structured information such as prayer times, dates, and venue details.
- • Fraud prevention: IP fingerprinting and rate limiting are used to detect and prevent abuse, spam, and fraudulent activity.
- • Business information: Restaurant and service details may be enriched using AI analysis of publicly available information.
AI-processed content is reviewed for accuracy where feasible. We do not use AI to generate Islamic religious text (Quran verses, hadith, or duas) — all such content comes from authenticated scholarly sources.
10. Intellectual Property
The Service and its original content (excluding user-generated content), features, and functionality are owned by HalalHQ and protected by international copyright, trademark, and other intellectual property laws.
You may not:
- • Copy, modify, or distribute our content without permission
- • Use our trademarks without written consent
- • Attempt to extract source code
- • Create derivative works based on our Service
11. Limitation of Liability
HalalHQ is provided "as is" and "as available" without any warranties, either express or implied.
To the maximum extent permitted by law, HalalHQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- • Loss of profits, data, or use
- • Food-related illness or allergic reactions
- • Reliance on halal certification information
- • Inaccuracies in prayer times, Qibla direction, or Ramadan timetables
- • Reliance on Quran translations, hadith classifications, or zakat calculations
- • Any errors or omissions in content
In no event shall our total liability exceed AUD $100 or the amount you paid us in the past 12 months, whichever is greater.
12. Indemnification
You agree to defend, indemnify, and hold harmless HalalHQ and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including legal fees) arising from:
- • Your use of and access to the Service
- • Your violation of these Terms
- • Your violation of any third-party rights
- • Any content you post on the Service
13. Dispute Resolution and Arbitration
Mandatory Arbitration
YOU AGREE THAT ANY DISPUTE OR CLAIM RELATING TO THESE TERMS OR THE SERVICE WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except that you may assert claims in small claims court if your claims qualify.
Class Action Waiver
14. Termination
Our Rights
We may terminate or suspend your account immediately for:
Your Rights
You may terminate your account at any time by contacting us at [email protected]
Upon termination, your right to use the Service will cease immediately, though content you posted may remain on the Service.
15. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Continued use of the Service after changes constitutes acceptance of the new Terms.
16. General Provisions
17. Contact Information
Legal Department