HalalHQ is an INFORMATIONAL PLATFORM ONLY. We are NOT a halal certification body.
All halal status information for products and sellers is self-reported by sellers and community members. HalalHQ does NOT verify, certify, or guarantee the halal compliance of any products listed on the marketplace. YOU ARE SOLELY RESPONSIBLE for verifying halal status according to your personal religious requirements and dietary needs. We make NO guarantees about the accuracy of halal information on this platform.
By registering as a seller on Souq by HalalHQ ("the Platform"), you agree to be bound by these Terms & Conditions. This agreement governs your use of the Platform as a seller and your relationship with HalalHQ.
To sell on Souq by HalalHQ, you must:
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
HalalHQ charges a platform fee on each successful sale:
A portion of platform fee revenue is reinvested into community initiatives as HalalHQ grows, supporting small businesses, charitable causes, and community projects.
Example: For a $100 sale, HalalHQ retains $7 (7% commission) and absorbs the Stripe processing fee (varies by card type, typically $1.75-$3.90 + $0.30). You receive $93 with no additional deductions.
HalalHQ operates on a trust-based payment system (Amānah) that ensures fairness for both buyers and sellers while complying with Islamic commercial principles and Australian Consumer Law.
When a customer purchases your product, the payment is held securely via Stripe until delivery is confirmed. Here's how your payout works:
We've simplified our payout system - no complicated tiers or reserves. Every seller gets the same fair deal:
Track all your payouts in real-time through your seller dashboard:
As a seller, you agree to:
To ensure fair pricing for our community, all sellers must maintain price parity between HalalHQ and their own Australian sales channels.
Core Requirement: Your product prices on HalalHQ must not be higher than the prices on your own Australian website or other Australian sales platforms.
HalalHQ operates on a community reinvestment model where a portion of every sale supports small businesses, charitable causes, and community initiatives. When buyers shop on HalalHQ, they're not just purchasing products—they're investing in the Ummah. Fair pricing ensures buyers choose HalalHQ because they want to support our mission, not because they have no other option.
HalalHQ implements a community-powered price monitoring system:
Violations of the Fair Pricing Policy may result in:
We prefer to work collaboratively with sellers to maintain compliance. Most issues are resolved through communication and education.
Fair pricing builds buyer trust and benefits compliant sellers through:
You are responsible for:
Looking for a buyer-friendly guide? For a complete, easy-to-understand explanation of our returns process, timeline, and refund amounts:
View Returns & Refunds Guide →Buyers may request refunds for the following reasons:
As a seller, you must:
Sellers may issue:
HalalHQ admin may intervene if:
Admin decisions are final and must be honored by sellers.
| Scenario | Refund | Fees |
|---|---|---|
| Pre-cancel | Yes | Seller |
| Faulty | Yes | Seller |
| Change mind | Per policy | Seller |
Important: Stripe processing fees and HalalHQ commission are non-refundable. When a refund occurs, these fees become a negative balance on your seller account.
How Negative Balance Works:
Detailed Example - $100 Sale Refunded:
Original Transaction:
After Refund:
Key Point: You only lose the Stripe processing fee (~2.05%). The 7% HalalHQ commission is refunded to the buyer, not taken from you.
Your account may be automatically suspended if:
To protect buyers and comply with ACL requirements, HalalHQ implements a simple 2-step payout system:
HalalHQ monitors for suspicious patterns including:
In the event of a chargeback or payment dispute:
Sellers can configure their own return policies through the dashboard settings:
Sellers choose whether to accept change-of-mind returns:
Regardless of seller settings, all products are covered by Australian Consumer Law:
All products sold on HalalHQ are covered by Australian Consumer Law guarantees:
You can create optional custom policy pages in your seller dashboard:
HalalHQ enforces a standardized cancellation policy that applies to all sellers (not customizable):
Note: Custom policies are optional. If provided, they display on product detail pages. Your return policy configuration (accept/decline change-of-mind, return window, shipping responsibility) is always displayed regardless of whether you write a custom policy page.
Your return policy settings and custom policy pages are displayed on product detail pages in the "Shipping & Returns" section.
Souq by HalalHQ is dedicated to serving the global halal community with authentic, Shariah-compliant products. All sellers must adhere to Islamic principles and ethical standards.
You may sell a wide range of products, including but not limited to:
As long as products don't fall into the prohibited categories below, you're welcome to sell them.
The following are absolutely forbidden:
For food and beverage products:
Sellers offering food and beverage products must comply with additional Australian food safety regulations:
Complete Food Seller Policy: All food sellers must read and comply with our Food Seller Policy, which provides detailed guidance on legal compliance, allergen disclosure, labelling, packaging, and shipping requirements.
All product content must:
Note: Product photography using male models or mannequins to showcase clothing is acceptable. For women's clothing, use mannequins, flat lays, or product-only photography without female models. All imagery should remain family-friendly and appropriate for our halal-conscious community.
For beauty, skincare, and food products:
HalalHQ reserves the right to:
These guidelines protect the integrity of the Souq by HalalHQ and maintain trust within the halal-conscious community. Thank you for helping us build a platform that upholds Islamic values.
Sellers must not:
You retain ownership of your product content but grant HalalHQ a license to display, promote, and distribute your listings on the Platform. You warrant that you have all necessary rights to the content you upload.
HalalHQ reserves the right to suspend or terminate seller accounts for:
Upon termination, pending payouts will be processed after any refunds or disputes are resolved.
HalalHQ provides the Platform "as is" and is not liable for:
HalalHQ may update these terms with reasonable notice. Continued use of the Platform after changes constitutes acceptance. Material changes will be communicated via email.
These terms are governed by the laws of Australia. Disputes will be resolved through good-faith negotiation or mediation before pursuing legal action.
For questions about these terms, contact us at [email protected]